A Normal Day at LeveLux (And the Team That Makes It Work)

People ask me pretty often what a normal day at LeveLux actually looks like behind the scenes, so I want to answer that honestly, without making it sound more polished or more chaotic than it actually is. We wake up, we get to work, and before anything else happens, before coffee even sometimes, we're already figuring out what needs to go out that day and what needs to get shipped. That part alone is a lot. We're moving packages across so many different platforms at once, Shopify, eBay, Whatnot, TikTok, each one with its own quirks, its own shipping requirements, its own timeline, that someone genuinely has to sit down and make sense of all of it before the rest of the day can even start moving.

Then we have a meeting. Not a long, corporate, sit through slides kind of meeting, just a real conversation about what today actually requires from each of us. Because a lot of our team wear a lot of hats. It's not one person doing one job all day, every day. It's dynamic roles that shift depending on whatever that particular day needs, someone who's mostly handling inventory might end up jumping on a live, someone who's usually shipping might end up handling a customer question that needs a personal touch. That flexibility is honestly part of what makes it work, but it also means every day looks a little different from the last.

But if I'm being completely honest with you, the shipping and the meetings and the logistics, as much time as they take up, aren't the part of a normal day that actually stays with me afterward. It's the people. It's always the people.

There was a day, not that long ago, where I was completely running on empty. Exhausted in a way that I genuinely could not hide, no matter how much I tried to push through it and act like everything was fine. And I still had a live to do that day. No excuses, no calling it off, the show still has to go on, because that's the job. I didn't say anything to anyone about how tired I was. I didn't have to. My team just saw it, on my face, in the way I was moving, in whatever small tells I probably didn't even realize I was giving off. And without me asking a single person for anything, someone quietly went and got me coffee. Not just any coffee, they knew exactly how I take it, because that's the kind of team we have, people who pay attention to the small things about each other. And then, not long after, someone else came back with food, because they'd clearly noticed I hadn't eaten either.

Nobody made a big production out of it. Nobody announced it or made me feel like I owed anyone anything for it. They just did it, quietly, because they saw that I needed it, and that was reason enough for them. Honestly, that meant a lot to me. More than I think I even expressed to them in the moment, caught up in getting ready to go live. I won't forget that. I don't think I'm supposed to forget things like that, the small, unasked for kindnesses that end up meaning more than almost anything else that happens in a given week.

Then there was another day, a different situation entirely, involving a different member of our team. She was having one of those mornings where everything just feels harder than it should, the kind of day where every small inconvenience lands harder than it normally would. Her coffee order came out wrong that morning, which sounds small when I say it out loud, but if you know how much a bad coffee morning can throw off your entire day, you know that was genuinely the last thing she needed on top of everything else she was already carrying that day. One of her teammates noticed, and just like with me, didn't wait to be asked. She simply said, hey, you want me to go get you a new one, and went and got it, without making it a whole thing, without needing thanks, without expecting anything back.

I keep coming back to both of those moments, over and over, because they tell you everything about what LeveLux actually is underneath all the packages and platforms and inventory spreadsheets. On paper, we're a resale business. We buy, we authenticate, we photograph, we list, we ship, we go live and sell in real time to people watching from their phones. That's the business model, and it's a real one that keeps this whole operation running. But underneath that, what LeveLux actually is, is a group of people who notice when someone else around them is struggling, and who do something about it without being asked to. That's not something I trained anyone to do. I didn't write it into an employee handbook or bring it up in a meeting as a core value we should all live by. That's just genuinely who they are, as people, and I happen to be lucky enough that they all ended up here, working alongside each other, taking care of each other in small ways nobody else ever sees.

That's the part of this business I am proudest of, more than any sales number, more than any shipping milestone, more than any single big day. Not the revenue, not the growth, not even the customers, though obviously all of that matters too and keeps the lights on. The fact that on a hard day, somebody on my team notices, and shows up for me, or for each other, without me or anyone else having to say a single word about it. You can't manufacture that kind of team culture by writing a mission statement and hanging it on the wall. You either have people who are genuinely like that, or you don't, and I happen to have people who genuinely are.

I think about that a lot when I think about what I actually want LeveLux to become as it keeps growing. I want it to stay a place where somebody notices when you're struggling, and does something small about it, without waiting to be asked. That's not a metric I can put on a spreadsheet, but it's the one that matters most to me.

Follow LeveLux, and catch our live shows on TikTok and Whatnot: Instagram · TikTok · Whatnot · eBay